Friday 21 November 2008

"Does this store connect to a grocery?"

So, as most of you know I absolutely love my job. However, as with any job, there are some small annoyances. My main annoyance is the stupid questions customers ask. I am going to list these questions so that you all will be better educated shoppers.

Buy One Get One Free

Sounds pretty self explanatory, right? Wrong. I have been asked countless times, "Do I have to buy one to get one free?" Um no, just take it. Thanks. We don't want to make a profit.

Or even, "If I pick something from the 'buy one get one free' rack, do I get anything in the store for free?" Again, seriously? Did you really just ask me that? NO. Only items on the BOGOF rack are available for FREE once you BUY another item from the same rack. Gosh.

"I want a dark black shirt" or "I want a light black shirt" Okay, because we have several shades of black.

"I saw a pair of pants in an ad, where are they?" Sorry, but we have a lot of ads,we also have a lot of pants. Maybe you could be more descriptive??
"They were jeans, with pockets on the front and back, and a button and zipper" Ohhh well NOW I know which pants you are talking about.We only sell about 10 different pairs of jeans.

Also, people frequently ask us what time we close (usually about 5 minutes before closing time) and then proceed to shop around some more, bring 8+ items to the fitting room, and take their sweet time trying things on, asking for different sizes and making us wait around until the shop has been closed for 15-20 minutes. That's not nice, its rude. Don't do that.

Recently, we had a promotion where you could buy two tshirts for $35 (or one for $24.99). All the shirts in the promotion were on a specific table, with a clearly marked sign. Nearby, another table had capris and shorts. I don't even know if I can count as high as the number of people who asked if the shorts were a part of the "Two T-SHIRTS for $35" Promotion.

Similarly, we had another promotion on summer cardigans, two for $45 (or one for $40). All the cardigans that were a part of this promo were on a separate rack with a HUGE SIGN declaring that these were the cardi's on promo. Still, people were asking all day long if they could get a cardigan from another section of the store and a promo cardigan and STILL get the 2 for $45 deal.

Basically, it's all about reading and common sense people. Read the signs, and use your brains. It might hurt, especially if you are not used to using your noggin, but in the end it will make the sales staff a whole lot happier.



On a less sarcastic/passive aggressive note.... Eoin and I went to the Weta Workshop. That is where a lot of the swords, masks, make-up, editing etc for Lord of the Rings (and several other movies..like Narnia, Black Sheep (thanks radio jon!) etc etc) are all made. We weren't allowed in the studios or anything, but we did get to go into the Weta Cave! It was three rooms, mostly of books and figurines for sale. A small "museum" was in the back (it had next to nothing interesting in it) and a little movie theater where they show you all the cool things you aren't allowed to see at the studios.

jerks.

2 comments:

jo said...

oh, the joys of retail! i always had customers ask me if i could give them a discount if they bought a bunch of estee lauder stuff. yeah, because that would SO not get my ass fired!!! <3s

Anonymous said...

so, it is connected to a grocery store or not?